Questions and terms
Who will be entering my home?
Maid Ray Berry. Maid Ray Berry LLC is owner-operated: the person you book is the person who arrives, performs the work, and takes responsibility for the result. Over five years across private households and professional housekeeping.
What does Maid Ray Berry LLC provide?
Maid Ray Berry LLC provides professional housekeeping and agreed household assistance only. All requests must be lawful, safe, respectful, and included in the written service agreement.
How is service arranged?
Tell me the service, your area and timing. I review the request, and the scope and schedule are confirmed in writing before an appointment is booked. Service is by arrangement; additional work is agreed separately.
Can I give instructions and review the result?
Yes. Your household preferences and priorities form part of the agreed work: which rooms come first, how you prefer beds made, products you don't want used, areas that should not be disturbed. You are welcome to inspect the work, and a missed agreed task will be corrected under the terms of the service agreement.
What should I do before a visit?
Arrange the agreed access, tell me about delicate surfaces or products to avoid, and identify anything that should not be touched. Follow the pet and preparation arrangements we agreed. Full details are in the service terms.
What equipment do you bring?
Cart, microfiber cloths, mop and cleaning products arrive with me; the full list is on The Kit. Vacuum arrangements are confirmed when the scope is agreed.
What happens if something is missed?
Tell me within 24 hours. If an agreed task was missed or not completed to the agreed standard, I will return and correct it. New tasks are agreed separately. See inspection and correction.
How are keys, codes and privacy handled?
Access is arranged in writing before the first visit. Keys are kept secured and unlabelled; codes are never sent through the website form. What I encounter in your home stays private. See the access terms and privacy policy.
What does Maid Ray wear?
The service uniform: black housekeeping tunic with white collar and cuffs, white piped apron, the Maid Ray Berry · At Your Service name tag, black pants and slip-resistant black shoes. See the Uniform Standard.
Where do you work?
Pooler, Savannah and surrounding communities. Northeast Florida by arrangement, confirmed when service is requested.
How do I reach you?
Call or text 912-912-MAID (912-912-6243), or email maid@maidrayberry.com. Requests are answered personally.
Published terms
These terms form part of the written service agreement confirmed before the first appointment.