How service is arranged, and what each of us can expect.

Before a first appointment, the agreed tasks, rooms, timing, access arrangements and any household preferences are confirmed in writing (email is sufficient). That written scope is the reference for the work performed and for any correction.

Additional tasks are agreed in advance, not added on the day. Requests outside housekeeping and agreed household assistance are declined.

Service is by arrangement. Maid Ray Berry LLC may decline or discontinue an assignment at its discretion, and clients may end the arrangement at any time.

Appointments are confirmed for an agreed date and arrival window. Please give at least 24 hours’ notice to cancel or reschedule; a same-day change may be accommodated when possible but cannot be guaranteed.

If the home cannot be entered at the agreed time because access was not arranged, the appointment is treated as cancelled and rescheduled by agreement.

If I must cancel because of illness, weather or an emergency, I will notify you as early as possible and offer the next available time.

Access is arranged in writing before the first visit: someone present, a key, a lockbox or a temporary code. Keys entrusted to me are kept secured, unlabelled with your address, and returned on request or when the arrangement ends.

Please do not send door codes, alarm details or key information through the website form. Provide them directly by phone or in the written agreement.

Alarm systems, cameras and smart locks are welcome; tell me what is in place so I can work around them correctly.

I work carefully and use products according to their labels and the surface manufacturer’s care instructions. If I damage or break something, I will tell you the same day, in writing, and we will agree a fair resolution.

Please point out fragile, irreplaceable or already-damaged items before the first visit, and tell me about surfaces with special care needs. Items you ask me not to touch are not touched.

Pre-existing wear, loose fixtures, and deterioration that appears during ordinary cleaning (for example, worn grout or unsealed stone reacting to water) are not treated as damage caused by service.

Pets are welcome in the home during service. Please tell me about them when requesting service: species, temperament and where they will be during the appointment.

For safety, dogs that are anxious around strangers should be secured in a room or crate, or taken out, during the visit. I do not administer medication, walk, feed or otherwise care for pets unless agreed separately.

Cleaning of pet waste beyond ordinary litter-area and accident cleanup is agreed in advance.

Cart, cloths, mop and cleaning products arrive with me; the full list is on The Kit. Cloths and pads are laundered after every assignment.

If you prefer that I use your own products, I will do so where the product is appropriate for the surface and can be used according to its label. Tell me about allergies, sensitivities or products to avoid.

Vacuum arrangements are confirmed when the scope is agreed. I do not use client seating, food or facilities beyond what the work requires.

You are welcome to inspect the agreed work. If an agreed task was missed or not completed to the agreed standard, tell me within 24 hours and I will return and correct it.

Correction applies to the agreed scope. New tasks, or conditions that were not part of the written scope, are agreed separately.

I do not perform hazardous or biohazard cleanup, pest or mold treatment, heavy lifting, high-access work beyond a step stool, exterior windows, or repairs. If a task is unsafe or outside the agreed scope, I will say so rather than attempt it.

All instructions must be lawful, safe, respectful and within the agreed housekeeping or household services. Service ends immediately if those conditions are not met.

What I encounter in your home remains private. How inquiry and client information is handled is set out in the privacy policy.